✅ REFUND & CANCELLATION POLICY
Effective Date: 15th July 2025
Purpose of This Policy
At Saybota, we strive to ensure clarity, fairness, and transparency in how cancellations and refunds are handled. This policy outlines the terms under which users can cancel a test, request refunds, and understand eligibility conditions.
1. Cancellation Policy
We understand that plans can change. That’s why Saybota offers flexibility in cancellation and rescheduling, while also protecting Lab Partners from last-minute losses.
a) Free Cancellation Window
You may cancel or reschedule your booking free of charge if done at least 30 Minutes prior to the scheduled sample collection or lab visit.
b) Cancellations Within 24 Hours
If a cancellation request is made within 2 hours of the scheduled time, a flat ₹100 cancellation fee will be charged to cover administrative costs and time slot blocking.
c) Lab Partner Unavailability
If no Lab Partner is available in your area for the selected time or location, you will receive a 100% refund of the amount paid.
d) Booking Error or Duplicate Order
In the case of a duplicate payment or booking error, please contact us immediately. If verified, a full refund will be issued.
2. Refund Policy
Our refund process is designed to be simple and prompt, subject to certain conditions.
a) Timeline for Refund
Once a refund is approved, it will be processed within 7–10 working days.
Refunds are issued to the original payment method (bank account, UPI, or card).
b) No Refund Scenarios
If the sample has already been collected and testing has begun, no refund will be issued even if the user requests cancellation.
If the customer voluntarily declines to proceed after collection, the test is considered completed.
c) Lab-Initiated Cancellation
If a Lab Partner cancels the test before report generation due to sample issues or technical reasons, the user may claim a full refund.
In such cases, the refund request must be made within 7 days of the original booking date and accompanied by valid bank details.
3. Exceptions & Disputes
Saybota strives for fairness but cannot issue refunds for scenarios outside the lab's or our control.
Not Eligible for Refund:
Variations in test values due to factors such as illness, medication, or timing.
Minor delays in reporting caused by unavoidable technical or logistic issues.
Incorrect interpretation of results due to self-analysis instead of medical consultation.
Dispute Process:
All refund or cancellation disputes must be submitted with proper documentation (e.g., test report, payment receipt).
Dispute or refund requests must be raised within 8 days of receiving the test report.
4. How to Request a Refund
To raise a cancellation or refund request, email us with the following details:
Your Full Name
Booking ID or Order Number
Date of Test
Reason for Cancellation/Refund
Attach any relevant documents or screenshots
Bank account or UPI ID (if refund requires manual transfer)
📧 Email: saybotaa@gmail.com
5. Legal Jurisdiction
This Refund & Cancellation Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising under this policy will be subject to the jurisdiction of the courts in Rohini, Delhi.
